EMMA CONWAY-HYDE

LEGAL CLIENT SERVICES

Emma is a highly skilled and experienced professional who plays a pivotal role in the legal client services team at Orion Legal Marketing. With over 25 years of experience, primarily in the legal and public sectors, Emma brings a wealth of knowledge and expertise to the team. Her role encompasses a wide range of responsibilities, all of which are essential to the smooth operation of legal client services. As a dedicated PA and administrative support specialist, Emma is the backbone of the team, providing the organisational skills and attention to detail necessary for managing day-to-day tasks and larger projects.

One of Emma’s primary responsibilities in legal client services is client liaison. She acts as a key point of contact, ensuring effective communication between the team and clients. Her friendly and professional manner helps build strong relationships with clients, making them feel valued and understood. Emma takes pride in understanding the specific needs of each client, ensuring that communication is clear, concise, and timely. This focus on maintaining excellent client relationships is crucial in legal client services, where trust and clarity are paramount.

In addition to client liaison, Emma provides extensive PA support to the team. Her role includes a variety of administrative duties, such as email management, appointment scheduling, and handling general correspondence. Emma’s attention to detail ensures that nothing is overlooked, and she is highly organised, enabling her to keep everything running smoothly. Whether it’s managing the team’s calendar or coordinating client meetings, Emma’s contributions are a vital part of effective legal client services. She ensures that all communications are handled promptly and efficiently, allowing the team to focus on delivering quality legal marketing services.

Emma is also heavily involved in event and training programme management as part of her legal client services responsibilities. She oversees the scheduling of events and coordinates training sessions, ensuring that every detail is meticulously planned. This includes booking venues, organising materials, and handling logistics, all of which are crucial to the success of any event. Her ability to manage complex schedules and multi-task is a testament to her organisational skills, which are invaluable in the fast-paced world of legal client services.

Emma’s 25 years of experience in the legal and public sectors have equipped her with a deep understanding of the specific requirements of the legal industry. This background is particularly beneficial for her role in legal client services, as she is familiar with the language, expectations, and demands of legal professionals. Her experience allows her to anticipate the needs of clients and the team, ensuring that everything is prepared in advance and executed flawlessly. Her extensive knowledge of legal procedures and protocols makes her a reliable resource for the team, and her ability to navigate the intricacies of the legal world adds value to her administrative support.

One of the key strengths that Emma brings to legal client services is her organisational expertise. She has a natural talent for managing multiple tasks simultaneously and ensuring that all details are handled with precision. This ability to juggle various responsibilities is essential in her role, where she often deals with several clients and projects at once. Emma’s structured approach allows her to prioritise effectively, ensuring that urgent matters are dealt with promptly while maintaining a high level of service for all clients. Her systematic way of working ensures that nothing falls through the cracks, which is crucial in maintaining client satisfaction.

Emma’s role in legal client services is not just about organisation; it’s also about problem-solving. She is adept at finding solutions to unexpected challenges and handling them with calm professionalism. Whether it’s a scheduling conflict, a last-minute change to an event, or a client query that requires immediate attention, Emma is always ready to step in and resolve the issue. Her proactive approach to problem-solving is a significant asset to the team, as it ensures that potential problems are dealt with quickly, minimising any disruption to client services.

Her commitment to excellence in legal client services extends to her ability to adapt to new challenges. The legal industry is constantly evolving, and Emma is always eager to learn and adapt to changes. This flexibility makes her an invaluable member of the team, as she is always willing to take on new responsibilities and adjust her approach to meet the needs of the clients and the team. Her enthusiasm for continuous improvement reflects her dedication to providing the best possible service in all aspects of legal client services.

Emma’s role at Orion Legal Marketing goes beyond traditional PA and administrative support. She is an integral part of the legal client services team, contributing to the overall success of the company. Her ability to manage client communications, organise events, and support the team makes her a key player in ensuring that Orion Legal Marketing delivers top-quality service to its clients. Her professional yet personable approach has earned her the respect of both colleagues and clients alike, reinforcing her importance within the organisation.

In summary, Emma’s extensive experience, organisational skills, and dedication to client satisfaction make her an exceptional asset to Orion Legal Marketing. Her background in the legal and public sectors gives her a unique understanding of the specific needs of legal professionals, and her ability to manage a wide range of tasks ensures that every aspect of legal client services is handled with precision and care. Whether she’s liaising with clients, scheduling events, or providing PA support, Emma’s contributions are invaluable to the team and to the success of Orion Legal Marketing’s legal client services.